There are times that an affiliate's sale would be refunded by their referrals and we'll go over two scenarios in this article.
Scenario 1: Invoice is still Unpaid
If the refunded sale is still in an unpaid invoice, follow the steps below:
Step 1. Go to Rewards from your admin dashboard.
Steps 2. Click on Manage Invoices found on the left-side pane.
Step 3. Click on Blue pencil icon of the invoice that has the refunded sale.
Step 4. Click on the View link of the the refunded sale.
Step 5. Change the status of the refunded sale from Approved to Not Approved and then click on Submit button.
The invoice will be automatically updated by the system removing the refunded sale from the breakdown.
Scenario 2: Invoice is already Paid
If the refunded sale is already paid, depending on your agreement with your affiliates, you have the option to tag their future sale with the same amount as Not Approved. You may follow the steps from Scenario 1.